Friendly Reminder: We print and fulfill all our products on demand once you place an order.
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available and we reserve the right to change carriers at any time.
Diplomacee DOES NOT accept responsibility for any items damaged in transit in route to shipping destinations. Diplomacee will however assist you with placing a claim with the carrier chosen during the time of checkout all damage claims must be reported 24 hours after your package has arrived.
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 3-7 business days (excluding Saturdays, Sundays, and Holidays) to process.
SHIPPING RATES & TIMELINES
Please note that orders to US destinations may take 3-7 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.
When your order has been shipped, you will receive an email with tracking information.
We offer USPS and FedEx to most locations (Domestic & Internationally). Alternative carriers may be selected at our sole discretion to meet quicker shipping requirements. Your final shipping cost is displayed at the point of checkout.
Shipping fees are non-refundable. If you refuse any shipments from www.diplomacee.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us.
We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 7 days to file a claim.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
Diplomacee does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Diplomacee does not accept responsibility or issue refunds for items damaged in transit. We will assist you with working with the carrier to complete the claims process.
Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
If there is an issue with your order, an email must be sent to email@example.com within 24 hours of receiving your package.
We do not accept returns, exchanges, refunds or cancellations. We print and fulfill all our products on demand as soon as you place an order. ALL SALES ARE FINAL. You may contact us directly for any details about order. We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back-end charges once the package has exited the United States.